Context and challenges :

 

Chartres Métropole Habitat has identified a lack of robustness of its processes leading to problems both in terms of current management and in its prospects of medium-term development.

 

The Metropolis therefore wishes activate levers using Lean tools to cultivate transversality, strengthen the quality produced, gain serenity in daily management, etc.

 

Ré&el's response:

 

Mission articulated in 4 steps: 

 

• CODIR alignment

• State of play and mapping of all processes

• Improvement project on 3 target processes 

• Managerial support

 

Use of a mapping and analysis of all processes, then management of improvement projects.

 

Implementation of Lean tools during the phases: SIPOC, root cause analysis, PDCA, visual management.