Context and challenges :

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The Mail and Parcel Services Branch (BSCC, 180,000 employees) of the La Poste group is faced with a contraction in mail activity and an increase in parcel activity. 

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A global transformation through Operational Excellence to go to a service company is desired with the objectives of:

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• Share meaning and vision

• Acculturate managers at all levels 

• Develop a customer culture and QVT of agents

• De-siloing through problem solving 

• Set up autonomous teams 

• Implement daily management rituals 

• Standardize Operational Excellence skills through Green Belt certification

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Ré&el's response:

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​Facilitation of Operational Excellence (EO) seminars 2 days of CODIR of regional executive directorates (10 out of 14)

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Individual coaching Field visit EO of 2 days for Executive Directors and operational directors (30 people)

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Training (6 days) et coaching individual EO field (green belt course) (2 days) of the Directors of Transformation and the Excellence system

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Training (10 days) and coaching individual terrain EO (green belt course) referents of the system of excellence (100 people)