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How to support transformation through Operational Excellence?

Context and challenges :

The Mail and Parcel Services Branch (BSCC, 180,000 employees) of the La Poste group is faced with a contraction in mail activity and an increase in parcel activity. 

A global transformation through Operational Excellence to go to a service company is desired with the objectives of:

  • Share meaning and vision

  • Acculturate managers at all levels 

  • Develop a customer culture and QVT of agents

  • De-siloing through problem solving 

  • Set up autonomous teams 

  • Implement daily management rituals 

  • Standardize Operational Excellence skills through Green Belt certification

Ré&el's response:

Facilitation of Operational Excellence (EO) seminars 2 days of CODIR of regional executive directorates (10 out of 14)

Individual coaching Field visit EO of 2 days for Executive Directors and operational directors (30 people)

Training (6 days) et coaching individual EO field (green belt course) (2 days) of the Directors of Transformation and the Excellence system

Training (10 days) and coaching individual terrain EO (green belt course) referents of the system of excellence (100 people)

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